Yayik ("we," "our," "us") values your privacy and is committed to protecting your personal

information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your

information when you use our services, including our website, mobile applications, and any related

services (collectively, "Services").

By using our Services, you agree to the collection and use of information in accordance with this

Privacy Policy. If you do not agree with our practices, please discontinue the use of our Services.

1. Information We Collect

We collect the following types of information:

a. Personal Information:

When you sign up for our services, create an account, or interact with us, we may collect personal

information such as your name, address, phone number, email address, and payment details.

b. Delivery Information:

We collect information related to your delivery orders, including pick-up and delivery addresses,

package contents (as required for customs or legal purposes), and any special delivery instructions.

c. Usage Data:

We automatically collect information about your interactions with our Services. This includes your

IP address, browser type, mobile device identifier, pages visited, and the time spent on our website

or app.

d. Location Data:

With your consent, we may collect and process your device's precise location to facilitate delivery

services or enhance our offerings, such as providing estimated delivery times.

e. Payment Information:

We collect payment details when you make transactions through our Services. This may include

credit or debit card numbers, billing information, and other financial data needed for payment

processing.

2. How We Use Your Information

We may use the information we collect for the following purposes:

• To provide and maintain our Services:

We use your personal and delivery information to fulfill your orders and ensure successful

deliveries.

• To improve customer service:

Your information helps us respond more effectively to your customer service requests and

support needs.

• To personalize your experience:

We may use your information to tailor our Services according to your preferences.

• For marketing and promotional purposes:

With your consent, we may use your contact information to send you newsletters,

promotions, and updates about our Services.

• To process transactions:

We use your payment information to process payments for orders you place through our

Services.

• For analytics and service improvement:

We analyze usage data to monitor and improve our Services, ensuring they function

optimally and meet your needs.

• To comply with legal obligations:

We may use your information to comply with applicable laws, regulations, and legal

processes, or to respond to lawful government requests.

3. How We Share Your Information

We do not sell or rent your personal information to third parties. However, we may share your

information with:

• Service Providers:

We may share your information with trusted third-party service providers who assist us in

operating our Services, such as payment processors, customer support, and delivery

personnel.

• Business Transfers:

In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal

information may be transferred as part of that transaction.

• Legal Requirements:

We may disclose your personal information if required to do so by law or in response to

valid requests by public authorities.

• Consent:

We may share your information with third parties if you provide your explicit consent.

4. Data Security

We implement a variety of security measures to protect your personal information from

unauthorized access, disclosure, alteration, or destruction. However, please be aware that no method

of data transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee

absolute security.

5. Your Rights

Depending on your location and applicable law, you may have the following rights regarding your

personal information:

• Access:

You have the right to access the personal information we hold about you.

• Correction:

You may request the correction of any inaccurate or incomplete personal information.

• Deletion:

You can request that we delete your personal information, subject to legal requirements and

legitimate business interests.

• Objection:

You have the right to object to our processing of your personal information for marketing

purposes.

• Data Portability:

You may request a copy of your personal information in a structured, commonly used, and

machine-readable format.

To exercise any of these rights, please contact us at the details provided below.

6. Data Retention

We retain your personal information for as long as is necessary to fulfill the purposes outlined in

this Privacy Policy or as required by law. When we no longer need your information, we will

securely dispose of it.

7. Third-Party Links

Our Services may contain links to third-party websites or services. We are not responsible for the

privacy practices of these third parties. Please review their respective privacy policies before

interacting with them.

8. Children's Privacy

Our Services are not intended for use by individuals under the age of 18. We do not knowingly

collect personal information from children. If you believe we have inadvertently collected such

information, please contact us, and we will take steps to delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with

an updated "Effective Date." We encourage you to review this Privacy Policy periodically to stay

informed about how we protect your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our practices, you can contact us

at:

• Email: info@yayik.com

• Phone: +965 97185185

• Address: Cairo Tower - Hawalli